Privacy Policy
1. Introduction
1.1 The present Terms and Conditions shall apply protection of data by Trans Switch Africa Holdings Ltd (“TSA”). The data is protected by the Data Protection Laws and is either collected directly or indirectly from other sources. This document sets out our privacy policy (our "Privacy Policy").
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1.2 If you use our services, you consent to the collection, use, sharing, processing and storage of your Data in terms of our Privacy Policy and, furthermore, you agree to our TSA terms. Any data so collected shall be used, protected, processed and stored in strict compliance with the Data Protection Laws. TSA will only use the data for a legitimate purpose and shall ensure to keep all data safe and private. We take great care (and follow best practices) in protecting your personal information and keeping it confidential.
2. Policy
Please take the time to read and understand this Privacy Policy to know how we collect and use your information.
This Policy contains vital information about the Personal Information that TSA processes while you use our website. For the terms governing your use of the website, please refer to our Terms and Conditions.
If there are any changes to our data processing practices or to this Policy, we will make the updated version available on our website at transswitch.com. This updated version will apply to your use of the website from the date of publication.
By agreeing to this Policy, you consent to TSA processing your Personal Information, limited to the purposes outlined in this Policy, including providing you with access to the Website and its content, in accordance with the terms of this Policy, Data Protection Laws and other any Applicable laws.
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3. Definition and Interpretation
3.1 Interpretation
3.1.1 The headings contained in this Privacy Policy are for convenience and reference purposes only; and
3.1.2 The use of the masculine shall include the feminine and vice versa and the use of the singular shall include the plural.
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3.2 Definitions
For the purposes of the present Terms & Conditions, the following definitions shall apply:
3.2.1 “Applicable Law” means all national or international (where applicable) statutes, laws, ordinances, rules and regulations, including but not limited to any license, permit or other governmental authorisation imposing liability or setting standards of conduct concerning any environmental, social, labour, health and safety or security risks pertaining to this Policy;
3.2.2 “Data Protection Laws” means any and all applicable worldwide legislation relating to data protection, privacy, data security and Personal Data applicable to a Party when Processing Personal Data under this Agreement and shall include but not limited to:
Data Protection Act 2017 of Mauritius, any regulations, and other subsidiary enactments issued thereunder including any applicable guidelines or practice (or similar documents) by the Local Data Protection Office;
3.2.3 “TSA” means Trans Switch Africa Holdings Ltd;
3.2.4 “Third Party” means a person other than TSA ; and
3.2.5 “Website” means the TSA website hosted at transswitch.com.
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4. How we collect your personal information
Information on our Website is only collected through the contact us field which may require you to include your email address, name and contact phone number.
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5. How we use your personal information
5.1 We may contact you through e-mail, mobile phone, notices posted on the TSA Website, or any other effective way, which may be service-related announcements or technical notices. You cannot opt-out of receiving these communications from us.
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5.2 Support requests and user feedback is stored by us for record-keeping and quality assurance purposes. Should you wish to provide feedback, lodge a complaint or query, or request technical support, please contact us. This information also facilitates the resolution of similar issues and allows us to improve our overall service to our subscribers.
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6. How we share your personal information
The use of third-party service providers may be used to, amongst other things, verify the authenticity and validity of information supplied by you. The relationships between us and all third party service providers are strictly protected and regulated by contracts. All data protection policies of third party service providers are reviewed by us regularly. We will only share the minimum information that is required by third party service providers to validate and verify your information.
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7. How we protect your personal information
7.1 There are security safeguards designed to protect your Personal Information and we regularly monitor our systems for possible vulnerabilities and attacks. We use secure socket layer (SSL) technology to encrypt the personal information that you send to us.
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7.2 Despite our utmost efforts and continued upgrading of systems and firewalls, we cannot, warrant the security of any information that you send us. There is no guarantee that your personal information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical or technical barriers/safeguards.
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8. Legal Disclosures
8.1 It is possible that we will need to disclose your Personal Information when required by law, subpoena, or other legal process, or if the Mauritius Data Protection Office (DPO) is satisfied that –
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8.1.1 the public interest in the disclosure outweighs, to a substantial degree, the interference that the disclosure will cause to your privacy; or
8.1.2 the disclosure involves a clear benefit to you that outweighs, to a substantial degree, any interference that the disclosure will cause to your privacy.
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8.2 We may also need to disclose your personal information to –
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8.2.1 enforce the TSA terms and conditions,
8.2.2 investigate and defend ourselves against any third party claims or allegations,
8.2.3 protect the security or integrity of our service; or
8.2.4 exercise or protect the rights and safety of TSA and/or our users.
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8.3 We will attempt to notify you about any legal demands for the disclosure of your personal information when appropriate, unless it is prohibited by law or court order, or when the request is an emergency. We may dispute legal demands when we believe, in our sole discretion, that the requests are vague or lack authenticity and/or proper authority. However, we do not promise to challenge every demand.
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9. Legal Disclosures
9.1 We reserve the right to amend/change our Privacy Policy at any time. If we make material changes to our Privacy Policy, we will provide notice thereof to you through our service (or by e-mail, mobile phone or by any other effective means) to provide you with the opportunity to review the amendment/change before it becomes effective.
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9.2 You acknowledge that your continued use of our services after we publish or send a notice about the amendment/change to our Privacy Policy means that the collection, use, sharing, processing and storage of your Personal Information is and will be subject to our updated Privacy Policy.
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10. How we use Cookies
We consciously refrain from using tracking, marketing, or any other commercial cookies. We call it our “No Cookie Policy”.
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11. Retention and deletion of Your Personal Information
TSA will not retain your Personal Information longer than is necessary for the purpose for which it was initially collected or subsequently processed unless required by law.
If You request it, TSA will delete or anonymize your Personal Information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data for specific purposes.
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12. Security
TSA is committed to protecting your Personal Information and implements appropriate technical and organizational measures to maintain its security and integrity.
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13. Transfer of Your Personal Information
In certain instances, we may subcontract the hosting of data, including your Personal Information, to third-party entities located globally. To ensure the continued protection of your Personal Information, we always establish standard contractual clauses with these parties aligned to Data Protection Laws, thereby guaranteeing its security.
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14. Links to other websites
We recommend you read through the privacy policy of any website you visit via a link on the TSA Website, as sharing your personal information on any other sites will be governed by their privacy policies (not ours). We are not responsible for the privacy policies of other entities. Our Privacy Policy applies solely to your personal information collected via the TSA Website and processed and stored by us.
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15. Personal Information of Children
TSA does not knowingly collect Personal Information from individuals under 18 years of age. If You are under 18 years old, we kindly ask you not to use our website and avoid providing any Personal Information to us.
If you are a parent or guardian and learn that your child has provided personal data to TSA, please contact us using the information provided in the "Contact us" section of this Policy.
In the event that we inadvertently collect the Personal Information of a child under the age of 18 years, we will take immediate and reasonable steps to promptly delete such information from our records.
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16. Legal Disclosures
16.1 Whilst we will do all things reasonably necessary to protect your personal information, we cannot guarantee or accept any liability whatsoever for any unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
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16.2 If you disclose your personal information to a third party, such as an entity which operates a website or app linked to the TSA Website, or anyone other than us, we will not be liable for any loss or damage suffered by you as a result of the disclosure of such information to the third party concerned. You should always ensure that you read the privacy policy of any third party.